Billing & Insurance

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oklahoma city hospitalGot Billing Questions?

Check out our billing and insurance FAQ to find answers to your financial questions.

Patients & Visitors

Why am I receiving more than one bill for the same surgery?

There are a number of separate charges associated with your surgical procedure.  You MAY receive charges from several companies.

    1. The laboratory where your tissue specimans were examined.
    2. A Direct Medical Equipment (DME) company.
    3. Your anesthesiologist or CRNA.
    4. Your surgeon’s office – his/her fee for performing your surgery.
    5. Your pathologist – services for tissue specimens removed during surgery requiring further examination.
    6. An extended home health care service.

What type of credit cards do you accept?

We accept all major credit cards such as Visa, Mastercard, Discover.

When should I expect my first bill?

We will bill you any balance due after your insurance company has paid your claim.  There may be a delay if your insurance company has paid us incorrectly and we have re-submitted your claim for a corrected payment and allowance determination.

Do you charge interest?

No.

Are we able to set up a payment plan?

We do ask that all balances are paid in full within 90 days. If you encounter problems paying within the 90 days, please contact our office immediately at 405-635-3000 and ask for our collections department.

What is included in my bill?

We are dedicated to reducing the cost of your medical care.  In fact, we do not itemize invoices since most procedures have established charges.  You will receive separate invoices from us, your surgeon, RNA, and anesthesiologist, or pathologist.  Some specialty items may require additional charges.

We strongly encourage you to personally contact your insurance company about your upcoming surgery.  It is mandatory that YOU, as the insurance subscriber, confirm that all prior authorization information necessary to your specific policy is completed before your surgery date.  You may be penalized by your insurance company if you don’t follow your policy guidelines.  You must understand what your benefits cover and how this may affect you financially.

We will submit insurance claims for you.  We may request that your deductible and copay amounts are paid on or before your date of surgery.  You will receive a notice from us regarding the amount to pay.

Your insurance company, including Worker’s Compensation, auto (no fault) and personal injury, is legally responsible to you.  Our relationship is with you, our patient, not your insurance company.  Consequently, all charges incurred are your responsibility.  The obligation to assure payment in a timely manner lies with you regardless of what your insurance company chooses to do.  You should normally receive a response from your insurance company within 30 days of your date of service.  If you experience a delay, it is expected that you contact your insurance company to check the status of your claim and to expedite payment.  Please call our Business Office at 405-635-3000 if you encounter a problem with your insurance company and need our assistance.

Surgical Hospital of Oklahoma’s policy is to turn over to an attorney or collection agency all accounts which are delinquent.  You will be responsible for any collection fees that are incurred.

We utilize Millennium Financial Group and Kemberton Healthcare Services as our collection agencies.

Self Pay Option

You will be contacted prior to your surgery with an estimated procedure cost for you surgery.  At that time we will discuss your pay in full at the time of service amount, or your down payment and monthly payment arrangements.